Frequently Asked Questions

Q1. How do I access Epicardio Simulation™?

You will have been sent an email with a URL link

Alternatively go to the Epicardio website: or click here


Q2. Which web browser can I use to access Epicardio Simulation™?

Recommended browsers: Safari, Chrome, Edge, Firefox, Opera

Please always use the latest available version of your preferred web browser

The web browser must be enabled with WebGL (default)


Q3. I am trying to access Epicardio Simulation™ but my web browser will not allow me

If you encounter any technical problems with your web browser please contact:


Q4. Which Operating System do I need to access Epicardio Simulation™?

MacOS 10.4+, Microsoft® Windows 7+


Q5. Why can’t I access Epicardio on my tablet?

Tablet device versions of Epicardio Simulation™ will be released at the end of 2018


Q6. What is the minimum required computer specification?

You will experience better performance with

Processor speed: 2.0GHz +

System Memory: 2GB +

Graphics Environment: OpenGL2+ for MacOS, DirectX9+ for Windows

Broadband internet connection


Q7. My login/password does not work

Your login may have expired or been blocked. Please contact


Q8. Why I cannot access Epicardio Simulation™ after “I Accept” the EULA?

Please set your system firewall to allow incoming and outgoing connections (default)


Q9. What happens after I submit my order?

You will receive an email at the email address you provided with your order

In that email you will receive an online Paypal invoice where you can pay using any credit card

After completion of the payment process you will receive an email with product access details

Each time you access Epicardio Simulation™ you must accept the Epicardio End User Licence Agreement


Q10. Which payment options do I have?

If you ordered through the Epicardio website, you can pay using any major credit card

Alternatively you may communicate with and request to pay by bank transfer


Q11. How will my subscription work?

Annual licences are typically sold per user to use on any applicable device

Access is granted via a login screen over a web browser or through the downloaded standalone version

A subscription entitles the user to free updates for any additional content or functionality attributable to that product

Access to the latest version will be granted automatically upon login


Q12. What licence types are available?

Single-user licences are assigned to one person, on one computer, for one year. Access is provided via a login/password

Multi-user licences reflect sales to a single purchase of several single-user licences. Access is provided via a list of login/passwords, each assigned to one person, on one computer, for one year. Multi-user licences are only applicable within each particular site and must not span multiple hospitals or medical schools

IP address licences are installed for entire sites (hospital or university campus). Anyone within the campus IP address can access the product without login/password

All licences come with free updates, maintenance and support


Q13. Who is Epicardio?

Epicardio is an independent, privately owned medical technology limited company, based in London, UK

Company Registered in England and Wales, UK

Registration No: 7585521  UK VAT No: 888190278  US Tax Id: 98-1372593

Company Address: 4th Floor, 18-20 Hill Rise, Richmond, Surrey TW10 6UA, UK

The company incorporates specialists in the fields of Cardiology, Education, Simulation and Modelling

Epicardio enjoys Research and Development support from the UK Government

Epicardio partners with various global entities to act as re-sale partners and distributors

We sell globally


Q14. What is Epicardio’s relationship with Schiller?

Epicardio is an independent UK registered limited company, separate from the Schiller AG Group

Epicardio has agreed to act as Schiller AG’s educational partner

Epicardio services Schiller AG’s customers’ requirements for effective Cardiology training

Please read more here: Schiller-Epicardio Press Release


Q15. What other products, versions are forthcoming?

Epicardio Simulation™ – Mandarin version

Epicardio Simulation™ – WebGL version

Epicardio Simulation™ – Cardiac EP

Tablet device versions

Further cardiac pathologies and patient ECG cases are being added regularly


Q16. How do I know Epicardio works?

An independent validation study was published in the Journal of Electrocardiology, authored by representatives of the Hull Royal Infirmary, UK and the Department of Cardiovascular Science, University of Sheffield, UK.

The independent peer-reviewed study demonstrated the equivalence of Epicardio Simulation™ as a teaching tool for electrocardiogram interpretation when compared to traditional methods such as a lecture.

“There were no differences in mean ECG interpretation test scores immediately after or 3 months after teaching in the lecture or simulator (Epicardio) groups.”


Q17. What should I use Epicardio for?

Epicardio Simulation™ offers a revolutionary way to learn Cardiac Electrophysiology and Electrocardiography, starting from the basic functions of the heart through to the interactive modelling of multiple pathologies. Training modules take a user through the full requirements of the Cardiology elements of a medical degree, and beyond. Users include hospitals, medical schools, individual practitioners, students, pharmaceutical companies and cardiovascular device manufacturers. In-built tests assess ECG/EKG pathology interpretation. Although it is commonly used for reference, it should not be used a diagnostic tool.


Q18. How do I take a screen snapshot from Epicardio Simulation™?

In MacOS

Use Preview -> File -> Take Screen Shot -> From Window


1. Press ⌘ + Shift + 4

2. Press the Space bar

3. Move the camera pointer over the window

4. Click your mouse or tap on your trackpad

5. Find the screenshot as a .png file on your desktop

In Windows

1. Press “Windows Logo + PrntScrn” OR “Fn + Windows Logo + PrntScrn”

2. Find the screenshot as a .png file in your Screenshots folder, in your Pictures folder