Frequently Asked Questions

Q1. Which web browser can I use to access Epicardio Simulation™?
Recommended web browsers: Safari and Internet Explorer
Please always use the latest available version of your preferred web browser

Q2. Where do I access Epicardio Simulation™?
You will have been sent an email with a URL link
Alternatively go to the Epicardio website www.epicardio.com home page and tap on “Registered users sign in here” or click here

Q3. When I try to access Epicardio Simulation™ it presents me with a Unity3D icon
Your web browser must be enabled for installation of 3rd party plugins
The first time you access Epicardio Simulation™, your web browser will ask you to install the free Unity3D plugin, please follow the on screen instructions.
Our team is available to discuss installation with organisation IT departments.

Q4. I am trying to access Epicardio Simulation™ but my web browser will not allow me
If you encounter any technical problems with Chrome or Edge please contact: support@epicardio.com

Q5. Which Operating System do I need to access Epicardio Simulation™?
MacOSX 10.4+
Microsoft® Windows XP, Vista, Windows 7+

Q6. Why can’t I access Epicardio on my tablet?
The iPad version of Epicardio Simulation™ will be released towards the end of year 2016
The Android version of Epicardio Simulation™ is planned for early 2017

Q7. What is the minimum required computer specification?
Processor speed: 2.0GHz +
System Memory: 2GB +
Graphics Environment: OpenGL 2+ for Mac, DirectX 9+ for Windows Broadband internet connection
System Firewall: enabled to allow incoming and outgoing connections

Q8. My login/password does not work
Your login may have expired or you are using the wrong password
Please contact@epicardio.com

Q9. Why I cannot access Epicardio Simulation™ after I tap on “I Accept” the EULA?
Please set your system firewall to allow incoming and outgoing connections

Q10. What happens after I submit my online order?
You will receive an email at the email address you provided with your order
In that email you will receive an online Paypal invoice where you can pay using any credit card
After completion of the payment process you will receive an email with product access details
Each time you access Epicardio Simulation™ you must accept the Epicardio End User Licence Agreement

Q11. Which payment options do I have?
If you ordered through the Epicardio website online order form, you can pay using any major credit card
Alternatively you may communicate with sales@epicardio.com and request to pay by bank transfer

Q12. How will my subscription work?
Annual licences are typically sold available per user to use on any applicable device
Shorter durations can be provided after negotiation with sales@epicardio.com
Access is granted via a login screen over a web-browser, although download versions are also available
A subscription entitles the user to free updates for any additional content or functionality attributable to that product
Access to the latest version will be granted automatically upon login
Multi-user licences are available

Q13. Who is Epicardio?
Epicardio is an independent, privately owned medical technology limited company, based in London, UK
The company incorporates specialists in the fields of Cardiology, Education, Simulation and Modelling
We sell globally
Epicardio enjoys Research and Development support from the UK Government
Epicardio partners with various global entities to act as re-sale partners and distributors

Q14. What is Epicardio’s relationship with Schiller AG?
Epicardio is an independent UK registered limited company, separate from the Schiller Group
Epicardio has agreed to act as Schiller AG’s educational partner
Epicardio services Schiller AG’s customers’ requirements for effective Cardiology training
Please read more here: Schiller-Epicardio Press Release

Q15. What other products, versions are forthcoming?
Epicardio Simulation™ – Cardiac EP will be released end of 2016
Further cardiac pathologies and patient ECG cases are being added regularly
Epicardio Simulation™ – Mandarin version has been released in April 2016
Further translations to other languages: Spanish, Turkish, German and French will be released by the end of 2016

Q16. How do I know Epicardio works?
An independent study was recently published in the Journal of Electrocardiology, authored by representatives of the Hull Royal Infirmary, UK and the Department of Cardiovascular Science, University of Sheffield, UK.
The peer-reviewed study demonstrated the equivalence of Epicardio Simulation™ as a teaching tool for electrocardiogram interpretation when compared to traditional methods such as a lecture.
“There were no differences in mean ECG interpretation test scores immediately after or 3 months after teaching in the lecture or simulator (Epicardio) groups.”
“Nevertheless, this technology (Epicardio) may be a viable alternative method.”
“Furthermore, the computer program (Epicardio) assessed in this study was reviewed favourably by the participants who used it.”
Fent G, Gosai J, Purva M. A randomized control trial comparing use of a novel electrocardiogram simulator with traditional teaching in the acquisition of electrocardiogram interpretation skill. Journal of Electrocardiology, Volume 49, Issue 2, 112 – 116.

Q17. What should I use Epicardio for?
Epicardio Simulation™ offers a revolutionary way to learn Cardiac Electrophysiology and Electrocardiography, starting from the basic functions of the heart through to the interactive modelling of multiple pathologies. Training modules take a user through the full requirements of the Cardiology elements of a medical degree, and beyond. Users include hospitals, medical schools, individual practitioners, students, pharmaceutical companies and cardiovascular device manufacturers. In-built tests assess ECG/EKG pathology interpretation. Although it is commonly used for reference, it should not be used a diagnostic tool.

Q18. How do I take a screen snapshot from Epicardio Simulation™?
In MacOSX:
Use Preview -> File -> Take Screen Shot -> From Window
OR
1.Press ⌘ + Shift + 4
2.Press the Space bar
3.Move the camera pointer over the window
4.Click your mouse or tap on your trackpad
5.Find the screenshot as a .png file on your desktop
In Windows:
1.Press “Windows Logo + PrntScrn” OR “Fn + Windows Logo + PrntScrn”
2.Find the screenshot as a .png file in your Screenshots folder, in your Pictures folder

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