Frequently Asked Questions
Q1. How do I access Epicardio Simulation™?
You will have been sent an email with a URL link
Q2. Which web browser can I use to access Epicardio Simulation™?
Recommended web browsers: Safari and Internet Explorer
Please always use the latest available version of your preferred web browser
Q3. When I try to access Epicardio Simulation™ it presents me with a Unity3D icon
Your web browser must be enabled for installation of 3rd party plugins
The first time you access Epicardio Simulation™, your web browser will ask you to install the free Unity3D plugin, please follow the on screen instructions
Our team is available to discuss installation with organisation IT departments
If you encounter any technical problems with your web browser please contact: email@example.com
Q4. I am trying to access Epicardio Simulation™ but my web browser will not allow me
If you encounter any technical problems with Chrome or Edge web browsers please contact: firstname.lastname@example.org
Q5. Which Operating System do I need to access Epicardio Simulation™?
Microsoft® Windows 7+
Q6. Why can’t I access Epicardio on my tablet?
The iPad and Android versions of Epicardio Simulation™ will be released in 2018
Q7. What is the minimum required computer specification?
Processor speed: 2.0GHz +
System Memory: 2GB +
Graphics Environment: OpenGL 2+ for Mac, DirectX 9+ for Windows
Broadband internet connection
System Firewall: enabled to allow incoming and outgoing connections
Q8. My login/password does not work
Your login may have expired or you are using the wrong password.
Please contact email@example.com
Q9. Why I cannot access Epicardio Simulation™ after “I Accept” the EULA?
Please set your system firewall to allow incoming and outgoing connections
Q10. What happens after I submit my order?
You will receive an email at the email address you provided with your order
In that email you will receive an online Paypal invoice where you can pay using any credit card
After completion of the payment process you will receive an email with product access details
Each time you access Epicardio Simulation™ you must accept the Epicardio End User Licence Agreement
Q11. Which payment options do I have?
If you ordered through the Epicardio website, you can pay using any major credit card
Alternatively you may communicate with firstname.lastname@example.org and request to pay by bank transfer
Q12. How will my subscription work?
Annual licences are typically sold per user to use on any applicable device
Shorter durations can be provided after negotiation with email@example.com
Access is granted via a login screen over a web-browser or through the downloaded standalone version
A subscription entitles the user to free updates for any additional content or functionality attributable to that product
Access to the latest version will be granted automatically upon login
Q13. What licence types are available?
Single-user licences are assigned to one person, on one computer, for one year. Access is provided via a login/password
Multi-user licences reflect sales to a single purchase of several single-user licences. Access is provided via a list of login/passwords, each assigned to one person, on one computer, for one year. Multi-user licences are only applicable within each particular site and must not span multiple hospitals or medical schools
Campus-wide licences are installed for entire sites (hospital building or university campus). Anyone within the campus IP address can access the product without login/password
All licences come with free updates, maintenance and support
Q14. Who is Epicardio?
Epicardio is an independent, privately owned medical technology limited company, based in London, UK
Company Registered in England and Wales, UK
Registration No: 7585521 UK VAT No: 888190278 US Tax Id: 98-1372593
Company Address: 4th Floor, 18-20 Hill Rise, Richmond, Surrey TW10 6UA, UK
The company incorporates specialists in the fields of Cardiology, Education, Simulation and Modelling
Epicardio enjoys Research and Development support from the UK Government
Epicardio partners with various global entities to act as re-sale partners and distributors
We sell globally
Q15. What is Epicardio’s relationship with Schiller?
Epicardio is an independent UK registered limited company, separate from the Schiller AG Group
Epicardio has agreed to act as Schiller AG’s educational partner
Epicardio services Schiller AG’s customers’ requirements for effective Cardiology training
Please read more here: Schiller-Epicardio Press Release
Q16. What other products, versions are forthcoming?
Epicardio Simulation™ – Cardiac EP released April in 2016
Further cardiac pathologies and patient ECG cases are being added regularly
iPad and Android versions will be released in 2018
Epicardio Simulation™ – Mandarin version released in April 2016
Further forthcoming translations: Spanish
Q17. How do I know Epicardio works?
An independent validation study was published in the Journal of Electrocardiology, authored by representatives of the Hull Royal Infirmary, UK and the Department of Cardiovascular Science, University of Sheffield, UK.
The independent peer-reviewed study demonstrated the equivalence of Epicardio Simulation™ as a teaching tool for electrocardiogram interpretation when compared to traditional methods such as a lecture.
“There were no differences in mean ECG interpretation test scores immediately after or 3 months after teaching in the lecture or simulator (Epicardio) groups.”
“Nevertheless, this technology (Epicardio) may be a viable alternative method.”
“Furthermore, the computer program (Epicardio) assessed in this study was reviewed favourably by the participants who used it.”
Fent G, Gosai J, Purva M. A randomized control trial comparing use of a novel electrocardiogram simulator with traditional teaching in the acquisition of electrocardiogram interpretation skill. Journal of Electrocardiology, Volume 49, Issue 2, 112 – 116.
Q18. What should I use Epicardio for?
Epicardio Simulation™ offers a revolutionary way to learn Cardiac Electrophysiology and Electrocardiography, starting from the basic functions of the heart through to the interactive modelling of multiple pathologies. Training modules take a user through the full requirements of the Cardiology elements of a medical degree, and beyond. Users include hospitals, medical schools, individual practitioners, students, pharmaceutical companies and cardiovascular device manufacturers. In-built tests assess ECG/EKG pathology interpretation. Although it is commonly used for reference, it should not be used a diagnostic tool.
Q19. How do I take a screen snapshot from Epicardio Simulation™?
Use Preview -> File -> Take Screen Shot -> From Window
1. Press ⌘ + Shift + 4
2. Press the Space bar
3. Move the camera pointer over the window
4. Click your mouse or tap on your trackpad
5. Find the screenshot as a .png file on your desktop
1. Press “Windows Logo + PrntScrn” OR “Fn + Windows Logo + PrntScrn”
2. Find the screenshot as a .png file in your Screenshots folder, in your Pictures folder